What our customers say

Fantastic

Fantastic breakfast, spectacular staff, welcome with biscuits and wine, a very pleasant 5-star experience in a 4-star hotel, far exceeding my initial expectations. Very satisfied.

Very good

Courtesy in customer service.

Excellent hotel, not to be missed if you are in this area.

Excellent hotel, welcoming and professional staff, 24/7 reception, free and convenient parking, comfortable and well-furnished room, perfect bathroom including bidet, abundant breakfast to suit all tastes in a cozy room, everything perfect.

The room was comfortable!
Positive: The staff was impeccable. The restaurant was very good.
Negative: It was a shame that several machines in the thermal circuit were not working.

The hotel staff were very friendly.

Without a doubt, the best hotel in Vizela! I'll be back.
"The best hotel in Vizela! Extremely friendly and professional service, comfortable and very welcoming atmosphere. I truly felt at home during all my stays - a frequent customer. A special thank you to Mrs. Márcia Quintela, a huge asset to the hotel, for her kindness, dedication and attention to the customer. I recommend it without any reservation."

Good!
"Very good."

We loved our stay at the Hotel Bienestar.
"The atmosphere is welcoming, perfect for a relaxing weekend, and the Vizela Thermal Baths were an excellent experience. Special thanks to receptionists Márcia Quintela and Marta for their friendliness and dedication, which made everything even better. Good facilities, great service, and affordable prices. I recommend it!"

An experience to repeat
"Good breakfast. Large rooms with comfortable beds."

I will return to Vizela and this hotel "Excellent breakfast. Very friendly staff. The city of Vizela is welcoming and beautiful. Close to Porto."

Good experience
"The 5-star service from Márcia, very helpful and friendly!!! I also liked the thermal circuit!!!"

Excellent.
"Top notch staff and location."

Wonderful.
"I loved the experience. Very good service, top cleanliness, comfort and 5* service."

"Very well located.
Very complete breakfast."

Very good
"Excellent breakfast. Located very close to the Thermal Baths and the Park. Very friendly staff"

Excellent
"Location. Staff. Cleanliness. Amenities. Comfort. Value for money. Everything is a 10!"

Good experience to relax
"I liked everything, but what stands out was the access to the hot springs, a good experience to relax."

Super good hotel with super friendly and attentive staff. Would do it again!
"Super happy with the friendliness of the staff and availability. I give 5*"

"I would like to thank and congratulate the way we are received at your facilities.
Not disregarding anyone, but I would like to thank the employee Mrs. Luciana Ferreira, always kind, helpful and ready to help!"

An incredible weekend in Vizela
"For those looking for a hotel to relax and escape the hustle and bustle of everyday life, this is ideal. We had access to the thermal circuit, which is fantastic. The hotel is very central and has free parking. The breakfast is very good, with a lot of variety.
Several points of interest nearby, including the Vizela walkways, which are incredible.

Happy holidays, we recommend
"We chose Vizela to come and spend a few days in contact with nature and we brought our big dog. It's pet friendly with a nice cost. We did the spa and half board and we really enjoyed this getaway."

Happy holidays, we recommend
"As for the restaurant staff, always available and very hardworking. Comfortable and clean room. Breakfast and half board with quality food. Hotel well located. We liked it very much. We recommend it."

Cleaning 10
"Positive: The cleaning women did a job of 10. It was all very clean. The anti-COVID protocol also seemed perfect and the treatment of all the ..."

Super friendly staff
"Positive: If I had to highlight something, without a doubt the super friendly staff and the cleanliness of the entire hotel. The breakfast was very good too."