What our customers say

Without a doubt, the reception staff (Márcia and Rita) were fantastic!

"Positive: The location is perfect! Very close to the thermal baths and next to a dream garden! We definitely fell in love with Vizela!
Negative: Only the issue of soundproofing, you could hear people passing in the hallway quite a bit. But very sporadically."

Very good experience.

"I recommend it."

Very comfortable room.

"Positive: Perfect location in the small town of Vizela. The breakfast was very good. Excellent staff."

Quiet!
"A hotel that has certainly seen better days, but remains in good condition and the service is very good. The hotel's restaurant is really very good, I recommend it."

We stayed at the Hotel Bienestar for a family getaway and it was a wonderful experience

The hotel has a great location, right in the center of Vizela, with everything very close and accessible, which makes the stay much easier. I would especially like to highlight the friendliness and availability of the team; we always felt a very welcoming and familiar atmosphere throughout our entire stay. The rooms are comfortable and spacious, ideal for resting in peace. The proximity to the Termas de Vizela is also a great advantage and makes the experience even more complete for those looking to relax. Overall, an excellent option for a quiet getaway, whether as a family or as a couple.

"Super attentive staff. We were very well received, always concerned about our well-being. We went with a baby of a few months and there was care taken to prepare everything for the little one. Very complete and diverse breakfast. Recommended hotel. The only thing missing was the Spa, which due to lack of time we could not enjoy. It remains for our return."

Fantastic

Fantastic breakfast, spectacular staff, welcome with biscuits and wine, a very pleasant 5-star experience in a 4-star hotel, far exceeding my initial expectations. Very satisfied.

Very good

Courtesy in customer service.

Excellent hotel, not to be missed if you are in this area.

Excellent hotel, welcoming and professional staff, 24/7 reception, free and convenient parking, comfortable and well-furnished room, perfect bathroom including bidet, abundant breakfast to suit all tastes in a cozy room, everything perfect.

The room was comfortable!
Positive: The staff was impeccable. The restaurant was very good.
Negative: It was a shame that several machines in the thermal circuit were not working.